FAQ
Payments that we accept
For orders within Australia
- Onsite payments can be made using Visa, MasterCard and American Express credit cards or PayPal.
- Offsite payments can be made via Direct Transfer or Money Order or phoning/faxing Credit Card
How To Shop
Use a number of ways to find products:
- Brand Search
- Search Facility
- Category Search
To add any item to your shopping cart, select the size first, increase quantity to desired amount, and click on the "Add To Cart" button when displayed next to a product. If you should change your mind as you shop, you can always remove an item later during the checkout process.
If you wish to change the quantity of any item(s) in your shopping cart, just type the new quantity in the quantity field for that product and click on "Recalculate Total" button. You must click on "Recalculate Total" in order for the information to be saved.
When you have finished shopping and have placed each item in your shopping cart, click on "Proceed to checkout" to send us your order. You'll then be prompted to enter your email and a password, billing and shipping addresses and payment option. We'll receive your order immediately and will send you a confirmation email.
Optional ordering methods
If you prefer not to place your order online, you may order over the phone with our Customer Service staff: 1800 630 261. Phone orders may be subject to different pricing and discount structures. The website and the retail store operate as separate entities and pricing can vary on occasions.
Subscriptions and memberships
Subscriptions and memberships between the website and retail store are separate.
Currency
All prices listed are in Australian dollars. Orders destined within Australia are subject to GST.
How are parcels delivered?
We use Australia Post Parcel Post for standard delivery and Australia Post Express Post for express delivery.
Does your site display all the products you stock?
We have thousands of product lines and about half are listed online. Please feel free to make enquiries about any product you are looking for and can't find on the site.
How soon will my order be dispatched?
Orders paid for on-site through Credit Card or Paypal and received by 1:00pm Monday to Friday will be processed that day. Products requiring refrigeration will only be sent Monday to Wednesday to avoid weekend delays. Off-site payment methods are slower and those orders are processed on the day of receiving payment. We will notify you of any delays. During promotions there may be an additional day for processing some orders.
When will I receive my order?
Please see Shipping for details
Do you deliver outside of Australia?
We currently do not accept international orders placed online. Please contact us for more information.
How do I ensure that my credit card information is secure?
Using our secure server means that your credit card number, name, address, and other information is guarded as it travels to our store. This is accomplished using a Secure Sockets Layer (SSL). Secure Sockets Layer is the protocol we offer for safely transferring sensitive information over the Web. Please see our Security page.
Why did the product I receive product differ from the image online?
Occasionally we receive products in new packaging before promotional and image assets are made available to us from the manufacturer. We endeavour to be as accurate and up to date as possible.